Shipping and Delivery

Delivery estimates are calculated according to the time it takes us to package and despatch your order, and the transit time based on the delivery method you have chosen. Times stated are based on business days of operation, so Saturday and Sunday don't count toward the transit time, and we take holidays into consideration.


Shipping Options

We ship using standard and express options for Australian addresses, and standard air services to international locations. If your product subtotal is over AU$70, we'll throw in free shipping! This will be for a limited time only and may be subject to change in future.

PictoQuesto will not be responsible for damage, defect or loss that occurs to goods after they're delivered to you or a freight forwarder.


Shipping Restrictions

You'll be notified if we are unable to ship specific items to the address you've selected.


Customs, Duties, Taxes and Import Fees

When ordering from PictoQuesto you are considered the importer of record and are responsible for making sure the product can be lawfully imported to the destination country.


The recipient of an international shipment may be subject to import taxes, customs duties and fees once the package reaches the recipient's country. Such duty is a tax levied by governments on the value including freight and insurance of imported products. Any local duties, customs, and taxes that apply must be paid by the recipient upon delivery.


Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


Last updated: 3 December 2017

ABN: 93 233 520 564

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